REFUNDS AND EXCHANGES
Not in love with your recent purchase? Let’s see what we can do! See our Refund and Exchanges Policy below.
EXCHANGING YOUR ITEM
Oh no! You ordered the wrong size? It doesn’t suit you? You changed your mind?
Well, we just want you to be happy!
We offer exchanges (for items of equal or lesser value) or a Naudic Gift Voucher*, within 14 days of the purchase date. The items must be unworn, unwashed and unused with original tags and proof of purchase. Unfortunately we cannot accept exchanges for sale items of jewellery. Simply email us at firstname.lastname@example.org and we'll help you through the process and have you smiling in no time.
*Naudic Gift Vouchers never expire!
YOUR ITEM IS FAULTY
Oh no! Your goods are damaged or broken? It has a manufacturing fault?
Well, that’s not your fault- we’ll fix it up!
If you believe that your purchase has a fault, please email our Customer Service Team on email@example.com with your invoice number and the details of the fault. Please be aware it is at the discretion of Naudic to deem an item faulty. If we deem your item faulty, we will ask you to complete and include the Returns Form (that we will email through on request) in your parcel and send it back to us. Your return charges are refundable on faulty items* Payments for refunds will be provided in the same tender as the original sale. Refunds are only available on an item found to be faulty and proof of purchase is provided.
*Refunded amount for return postage will be $10 AUD.
All returns to be sent to the following address:
Attention: Customer Service
PO BOX 3262
STILL NOT SURE?
If you are still unsure of what to do next, please contact our Customer Service Team on firstname.lastname@example.org or call us directly on (07) 3411 7010.
Opening hours are Monday-Friday 9am-5pm (Brisbane, Australia Time).
Before returning an item make sure your order is within 14 days of receipt & please note we don't provide refunds for change of mind, sale items or jewellery unless faulty.